OnSpot Locksmith
Privacy Policy
OnSpot Locksmith ("OnSpot Locksmith," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit onspotlocksmith.com (the "Site") or use our locksmith services. By using the Site or contacting us, you agree to the practices described here.
1. Information We Collect
Information you give us
When you call, text, email, submit a form, or request service, we may collect your name, phone number, email address, service or billing address, vehicle or property details, and the contents of your message. To dispatch service we may also collect details needed to verify ownership or authorization.
Payment information
Payments are handled by third-party processors. We do not store full payment card numbers on the Site.
Information collected automatically
Like most websites, we automatically collect technical data such as IP address, device and browser type, pages viewed, and referring URLs through cookies and similar technologies.
2. Cookies & Analytics
We use cookies and similar technologies to operate the Site, remember preferences, measure traffic, and improve performance. We may use analytics and advertising services such as Google Analytics and Google Ads. You can control cookies through your browser and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
3. How We Use Your Information
- Respond to inquiries and dispatch locksmith services;
- Provide quotes, schedule appointments, and process payments;
- Provide customer support and follow up on service;
- Operate, maintain, secure, and improve the Site and our services;
- Prevent fraud and protect the safety of customers and technicians;
- Send service updates and, where permitted, marketing communications;
- Comply with legal obligations.
4. Advertising & Remarketing
We may advertise through Google Ads and other networks, including remarketing to show you our ads on third-party sites after you visit the Site. Third-party vendors, including Google, use cookies to serve ads based on prior visits. You can opt out of personalized Google advertising at Google Ads Settings or opt out of third-party vendors at optout.aboutads.info.
5. Text Messaging (SMS)
If you provide your phone number and opt in, we may text you about quotes, scheduling, and service. Consent to receive texts is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help.
6. How We Share Information
We do not sell your personal information for money. We may share information with: service providers and technicians who perform work on our behalf; payment processors; analytics and advertising partners; and others when required to comply with law, enforce our agreements, or protect rights and safety. We may also transfer information in connection with a business sale or reorganization.
7. Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (as amended) gives you the right to know what personal information we collect, to request access to or deletion or correction of your information, to opt out of any "sale" or "sharing" of personal information, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below. We will verify your request before responding.
8. Data Retention & Security
We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure.
9. Children's Privacy
The Site is not directed to children, and we do not knowingly collect personal information from children under 13.
10. Third-Party Links
The Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date above will reflect the latest version.
12. Contact Us
OnSpot Locksmith
1000 Railroad Avenue, San Luis Obispo, CA 93401
Phone: (805) 550-3666
Email: info@onspotlocksmith.com